1. Warranty Coverage
Torviz.xyz offers a 1-year limited warranty on all holiday decorations purchased through our website. This warranty covers defects in materials or workmanship under normal use and maintenance. If any product fails due to a manufacturing defect, we will repair or replace it at our discretion.
2. Warranty Period
- The warranty is valid for 12 months from the date of purchase.
- For products that are used seasonally, the warranty covers the first full year of use, beginning from the date of purchase.
3. What is Covered
- Manufacturing defects: Issues such as broken lights, malfunctioning electronics, or damaged materials resulting from faulty manufacturing.
- Material flaws: For example, fading, discoloration, or cracking caused by defects in the material or construction.
4. What is Not Covered
- Damage due to misuse or improper storage: This includes damages caused by accidents, neglect, exposure to extreme weather conditions, or incorrect installation.
- Normal wear and tear: Over time, materials such as fabric, lighting bulbs, or certain decorations may show signs of wear after repeated use. These are not covered by the warranty.
- Failure due to external factors: For instance, lightning, fire, water damage, or vandalism.
- Products purchased through third-party retailers: Our warranty is only valid for items purchased directly from torviz.xyz.
5. How to Request a Warranty Claim
To initiate a warranty claim, please follow these steps:
- Contact Us: Send an email to admin@torviz.xyz or use our online contact form. Be sure to include:
- Your order number.
- A description of the defect or issue.
- Photos or videos of the defect (if applicable).
- Your contact information.
- Review and Verification: Once we receive your request, our customer support team will review the issue. If the defect is covered under our warranty policy, we will arrange for a repair or replacement.
- Resolution: After approval, we will either repair or replace the defective product, or provide a refund in accordance with our return policy, depending on the circumstances.
6. Returns and Exchanges
For returns and exchanges, please refer to our Return Policy for full details. Any returned product will be inspected before being approved for a refund or replacement.
7. Limitations of Liability
Our warranty does not cover indirect, incidental, or consequential damages. Torviz.xyz’s liability is limited to the purchase price of the defective product. We do not assume responsibility for any costs incurred due to product failure, including installation or repair costs.
8. Contact Us
If you have any questions about the warranty or need assistance with a warranty claim, please contact us at:
Email: admin@torviz.xyz