1. Return Eligibility

To qualify for a return, the following conditions must be met:

  • Items must be returned within 30 days from the date of delivery.
  • Products must be in their original, unused, and resellable condition.
  • All original packaging, including boxes, tags, and manuals, must be included.
  • Products must not have been damaged or altered in any way.

2. Non-Returnable Items

The following items are non-returnable and cannot be refunded:

  • Personalized or custom-made holiday decorations.
  • Clearance or discounted items marked as “final sale.”
  • Gift cards.
  • Opened or used products (unless defective).

3. How to Initiate a Return

To begin the return process, please follow these steps:

  1. Contact Us: Reach out to our customer service team at [admin@torviz.xyz] with your order number and the reason for the return.
  2. Return Authorization: Once your return request is reviewed, we will provide you with a Return Authorization (RA) number and instructions on how to return the item(s).
  3. Pack and Ship: Carefully pack the item(s) in their original packaging and ship them back to us using a trackable shipping service. Customers are responsible for return shipping costs, unless the return is due to a mistake on our part (e.g., incorrect or defective items).
  4. Refund or Exchange: After we receive and inspect the returned item(s), we will process a refund to your original payment method, or offer an exchange if preferred. Refunds are typically issued within 5-7 business days.

4. Damaged or Defective Items

If your item arrives damaged or defective, please contact us within 5 days of receiving your order. We will arrange for a free return or exchange. To expedite the process, please provide photos of the damaged or defective item, as well as the original packaging.

5. Refunds

Refunds will be issued to the original payment method. Please note:

  • Shipping charges are non-refundable unless the return is due to our error.
  • Refund processing time may vary depending on your payment provider.

6. Exchanges

If you’d prefer an exchange instead of a refund, please let us know during the return process. We will happily exchange your product for a similar item of equal value, subject to availability.

7. Contact Information

For any questions or concerns regarding our return policy, please feel free to contact us at: